Refund Policy

Thank you for shopping with Oura Scent. We want you to be satisfied with your purchase.

1. Return Eligibility

You may request a return within 15 days of receiving your order if:

• The item is defective or damaged
• The item is incorrect (wrong product received)

Items must be unused, in original condition, and in original packaging.

2. Non-Returnable Items

We do not accept returns for:

• Used items
• Items damaged due to misuse
• Final sale items (if applicable)

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time: [5–10 business days]

4. Shipping Costs

• Original shipping fees are non-refundable (unless the return is due to our error)
• Customers are responsible for return shipping costs unless the item is defective or incorrect

5. Late or Missing Refunds

If you haven’t received a refund:

• First check your bank account again
• Contact your payment provider
• Then contact us at [your@email.com]

6. Contact

For return requests, please contact:
Email: contact@ourascent.shop

We aim to respond within [24–48 hours].