Customer Service

At Oura Scent, we are committed to providing a smooth and reliable shopping experience.

Order Support
If you need assistance with your order, including changes or cancellations, please contact us as soon as possible after placing your order.

Shipping Information
Orders are processed within [1–3 business days]. Delivery times vary depending on your location. Tracking information will be provided once your order has been shipped.

Returns & Refunds
If you receive a defective or incorrect item, please contact us within [30 days] of delivery. We will guide you through the return and refund process.

Payment Security
All payments are securely processed via trusted payment providers such as Stripe and PayPal. Your payment information is protected at all times.

Response Time
We aim to respond to all inquiries within 24–48 business hours.

Contact Us
Email: contact@ourascent.shop
Business Hours: Monday – Friday, [9:00 AM – 6:00 PM GMT]

We are here to help and ensure your experience with us is positive.